Implementation Engineer
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Job Summary
Designing and supporting IVR and API integrations for enterprise contact center environments, the contract Implementation Engineer will work directly with customers to gather requirements, build integrations, and troubleshoot issues while operating in a remote capacity.
Key responsibilities
- Analyze customer contact center configurations and gather requirements for API integrations
- Build integrations between the contact center platform and third-party services using APIs
- Troubleshoot integration failures and lead technical discussions throughout implementation
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of relevant experience
- Hands-on experience with enterprise contact center technologies and REST APIs
- Proficient in a backend programming language such as Python, JavaScript, Java, or C#
- Experience with CRM platform integrations and cloud services
- Strong understanding of SQL, data mapping, and data transformation
Complete Job Description
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