Implementation Engineer
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Job Summary
As a client-facing role, the full-time Implementation Engineer will manage the deployment of conversational AI products across Voice, Digital, and Outreach channels, ensuring successful client implementations in a hybrid work environment.
Key responsibilities
- Partner with AI Implementation Managers to establish communication plans and project strategies for client deployments
- Build and deploy production-ready implementations, integrating with banking systems and guiding clients with best practices
- Lead technical discussions with clients and internal teams, troubleshoot issues, and document best practices for future deployments
Required qualifications
- 5 to 10 years of professional experience in software engineering or a related field, with hands-on client implementation experience
- Proven track record of leading client-facing implementations from requirements gathering to go-live
- Strong backend engineering skills in Python, Node.js, or similar languages
- Experience with conversational AI solutions and familiarity with banking and fintech systems
- Comfort with technical discussions during client calls and the ability to troubleshoot integrations and APIs
Complete Job Description
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