Implementation Manager

Job Summary

Managing client onboarding and support, the full-time remote Implementation Manager will ensure timely account setup, training, and deployment of SaaS products while fostering customer satisfaction and driving revenue growth.

Key responsibilities:

• Oversee the installation, integration, and deployment of SaaS products in client environments
• Train customers on effective utilization of the dialer software, ensuring independent platform use
• Improve onboarding efficiency and customer satisfaction while managing client expectations throughout the implementation process

Required qualifications:

• 1-3 years of experience in Implementation, Account Management, or Customer Success in the SaaS industry
• Experience managing high volumes of projects with cross-functional teams
• Familiarity with simple API integrations, customizations, and basic SQL queries
• Proficiency in Google Suite and Salesforce, with knowledge of Zendesk and Vitally preferred
• Previous experience in a call center environment is preferred