Implementation Specialist

Job Summary

As a remote full-time Associate Implementation Specialist, the successful candidate will onboard and train clients, build relationships with end users, and gather product feedback to ensure customer success from day one.

Key responsibilities

• Onboard and train staff and managers at client locations to ensure effective platform usage
• Build rapport with clients through daily communication to understand their needs and support product adoption
• Collect and relay product feedback to the Product team while contributing to the development of Customer Success processes

Required qualifications

• 0-2 years of experience in customer success, customer service, or a client-facing role
• Self-starter with an entrepreneurial mindset and a passion for helping clients succeed
• Strong relationship-building skills and comfort with phone communication
• Able to manage multiple accounts and adapt to changing priorities
• Familiarity with technology and eagerness to learn new tools and platforms