Implementation Specialist
Job Summary
Providing first response support for client installations, the fully remote Implementation Specialist will customize and install on-premise equipment while managing service activities and coordinating technician schedules.
Key responsibilities
- Control point for field-related service activities, including dispatching and monitoring technician workflow
- Answer client inquiries and provide technical assistance, ensuring effective communication of technical information
- Perform data entry and assist in the operation of dispatch and installation processes
Required qualifications
- Bachelor's degree preferred
- 2+ years of related experience in customer service and computer operations, preferably in a call center environment
- Experience with CRM and ERP systems, such as NetSuite or Salesforce
- Proficient in Google Suite and Microsoft Office
- Strong understanding of basic networking protocols and hardware
Complete Job Description
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