Implementation Specialist

Job Summary

Providing high-quality customer service remotely, the full-time Implementation Specialist will manage the onboarding process for new customers, coordinate project implementation activities, and troubleshoot technical issues while liaising with internal teams to ensure timely project completion.

Key responsibilities

• Oversee the entire onboarding process, including provisioning, installation, and configuration of products
• Guide customers through the onboarding process to ensure effective use of Ooma Enterprise products
• Communicate with internal teams to manage project timelines and mitigate risks of delays

Required qualifications

• 2+ years of experience in Technical Customer Success or as an Implementation Specialist, preferably in a SaaS or Customer Service Call Center environment
• Knowledge of networking fundamentals such as TCP/IP, DHCP, and VPN
• Hands-on experience with low-voltage wiring, telecom installations, or network cabling is preferred
• Strong project and client management experience
• Proven ability to manage multiple tasks and adapt to changing priorities in a fast-paced environment