Implementation Specialist

Job Summary

As an Implementation Specialist, this full-time remote role will manage the end-to-end onboarding process for new and expanding customers, ensuring seamless integration with technology teams and alignment with business goals while delivering high-quality implementations that drive customer retention and growth.

Key Responsibilities

• Own the full onboarding lifecycle from requirements gathering to post-launch review, ensuring timelines and deliverables are met
• Partner with customers to identify use cases and success criteria that guide system configuration and setup
• Collaborate with internal teams to troubleshoot issues and optimize implementation processes, tracking implementation metrics and customer satisfaction

Required Qualifications

• 2-5 years of experience in implementation, onboarding, or customer success roles, preferably in a SaaS or technology environment
• Strong project management skills with the ability to manage multiple customer implementations simultaneously
• Familiarity with integration concepts, APIs, and SaaS platforms
• High attention to detail and a process-driven mindset
• Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams