Implementation Specialist
Job Summary
Leading end-to-end deployments of SaaS applications, the full-time remote Implementation Specialist will guide municipal clients through configuration, data migration, and training, ensuring successful adoption and maximizing platform value.
Key Responsibilities:
- Lead technically complex or sensitive implementations across multiple departments within municipalities
- Act as a strategic advisor to clients, re-engineering business processes to enhance platform value
- Design and conduct training sessions for executives and department heads focused on change management and platform adoption
Required Qualifications:
- 3-5 years of SaaS Implementation or Professional Services experience
- Strong understanding of SaaS platforms, cloud environments, and data management principles
- Experience analyzing complex data structures and translating client data logic into technical requirements
- Proficiency with implementation-related tools such as Wrike, HubSpot, Salesforce, or Jira
- Proven ability to manage complex client relationships and navigate organizational politics effectively
Complete Job Description
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