Implementation Specialist

Job Summary

Guiding small to mid-market customers through the onboarding process, the full-time hybrid Implementation Specialist will manage end-to-end implementation, including setup, training, and go-live support, while collaborating with cross-functional teams to ensure successful adoption of the platform.

Key Responsibilities

• Lead end-to-end onboarding for assigned customers, managing all phases to ensure timely and budget-aligned delivery
• Conduct discovery sessions to gather and translate customer requirements into effective solutions that drive long-term adoption
• Deliver engaging virtual training to diverse user groups, adjusting content to enhance product adoption and user confidence

Required Qualifications

• 2+ years of hands-on experience in SaaS onboarding or implementation with a proven track record
• Exceptional organizational and time management skills with the ability to manage multiple projects simultaneously
• Strong interpersonal skills and customer service orientation, capable of leading customer conversations effectively
• Familiarity with restaurant industry operations and workflows, contextualizing SaaS solutions to meet operational needs
• Proven SaaS tool fluency and sound technical knowledge, with a curiosity for using AI in daily work