Implementation Specialist - Onboarding

Job Summary

Owning the customer's journey from kickoff through training completion, the full-time remote Implementation Specialist - Onboarding & Training will manage system implementation, integration, and training for clients primarily using Square, while also supporting other POS platforms as needed.

Key responsibilities

• Serve as the primary point of contact for customers, executing implementation and training plans with clear milestones and success criteria
• Configure the MarketMan system and manage POS and API integrations, ensuring accurate data processing and issue resolution
• Deliver tailored training sessions and monitor customer engagement to identify adoption gaps and potential churn risks

Required qualifications

• 2-3 years of experience in implementation, onboarding, customer training, or a similar technical customer-facing role
• Demonstrated comfort with integrations, data management, and troubleshooting discrepancies
• Strong facilitation and presentation skills for training non-technical users
• Solid project management abilities to handle multiple accounts and deadlines simultaneously
• Bachelor's degree in Business, Hospitality, Computer Science, Engineering, or a related field or equivalent practical experience