Impounds Coordinator
Job Summary
To support a growing team, the full-time Impounds Coordinator will maintain excellent customer service, manage recovery vendor assignments, and process accounts while working remotely from 10 AM to 7 PM EST, Monday through Friday.
Key responsibilities:
- Maintain strong customer service and provide telephone support to clients, agents, and customers
- Monitor and process accounts in internal system queues and generate daily and weekly reports as requested
- Act as a liaison between clients, customers, and recovery vendors, ensuring timely follow-ups and resolutions
Required qualifications:
- High School Diploma or equivalent; Bachelor's degree preferred
- Previous customer service experience is required
- Collections or recovery experience is preferred
- Proficiency in Google products, including Google Sheets and Gmail
- Demonstrated ability to multi-task and work under pressure
Complete Job Description
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