Inbound Business Sales Representative

Job Summary

Working remotely as a full-time Inbound Business Sales Representative, the candidate will manage inbound customer calls to retain services, build rapport, and utilize sales techniques to meet key metrics while ensuring accurate order entry.

Key responsibilities

• Handle inbound calls from customers seeking to disconnect services and work to retain their business
• Utilize creative sales techniques to identify issues and provide effective resolutions
• Achieve monthly performance metrics while maintaining high call quality and accurate order input

Required qualifications

• At least six months of previous customer service experience; call center experience is a plus
• Proactive and persistent approach to sales, with the ability to close deals
• High school diploma or GED required; associate degree preferred
• Ability to adapt to ongoing changes in technology and product offerings
• Resilience and composure in challenging customer interactions