Inbound Call Agent

Job Summary

To support a global customer service initiative, the remote Inbound Call Agent will handle customer inquiries via phone, manage account issues, and ensure a positive experience while working part-time in a multicultural environment.

Key responsibilities

• Handle customer inquiries regarding account identification, subscription cancellations, and refund requests
• Communicate empathetically with customers, addressing concerns and de-escalating challenging situations
• Follow established procedures to ensure accurate and efficient processing of requests

Required qualifications

• Excellent written and spoken English at a native or near-native level (C2)
• Previous experience in customer support and handling inbound calls
• Experience in de-escalating difficult customer interactions
• Proactive and responsible attitude with the ability to work independently
• Ability to remain calm and solution-oriented in challenging situations