Inbound Call Agent

Job Summary

Working remotely during night shifts, the Inbound Call Agent will manage customer inquiries via phone calls, handle account-related requests, and ensure a positive customer experience while following established procedures.

Key responsibilities

• Handle customer inquiries regarding account identification, subscription cancellations, and refund requests
• De-escalate challenging situations and address customer concerns professionally
• Proactively follow up on outstanding requests and provide necessary information to customers

Required qualifications

• Excellent written and spoken English at a native or near-native level (C2)
• Previous experience in customer support and handling inbound customer calls
• Experience in de-escalating difficult customer interactions
• Ability to remain calm and solution-oriented in challenging situations
• Proactive and responsible attitude with the ability to work independently