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Inbound Customer Service Representative
Job Summary
A company is looking for an Inbound Customer Service Representative.
Key Responsibilities:
- Respond to Inquiries: Answer inbound phone calls and respond to customer emails promptly and professionally
- Resolve Issues: Provide solutions to customer problems, including troubleshooting technical issues
- Follow Up: Ensure unresolved issues are escalated appropriately and follow up with customers
Required Qualifications:
- 1+ years of experience in a customer-facing role, preferably in a customer service role for a B2B SaaS company
- Willingness to work Pacific Standard Time hours
- Beauty industry experience is preferred
- Experience with Salesforce, Microsoft Office, Slack is a plus
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COMPLETE JOB DESCRIPTION
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