Inbound Customer Service Representative
Job Summary
Working remotely on a full-time basis, the Inbound Customer Service Representative will manage phone calls and customer service tasks, ensuring timely and professional assistance while adhering to compliance procedures.
Key responsibilities
- Answer phone calls promptly and professionally, identifying caller needs and determining appropriate actions
- Document calls and outcomes accurately in the system, ensuring clarity for future reference
- Mentor new hires and assist with special projects as assigned by supervisors
Required qualifications
- High School Diploma
- Understanding of Medicare, Medicaid, commercial billing, and HIPAA regulations
- Strong typing and data entry skills
- Ability to collaborate effectively with diverse teams
- Detail-oriented with strong organizational skills
Complete Job Description
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