Inbound/Outbound Queue Associate

Job Summary

Supporting the coordination of medical services, the full-time Inbound/Outbound Queue Associate will manage call intake, referrals, and documentation while working remotely during business hours with no weekends.

Key responsibilities

• Perform intake of calls from members or providers regarding services via telephone, fax, and EDI
• Screen requests for appropriate referrals and approve services that do not require a medical review
• Maintain accurate documentation to meet risk management, regulatory, and accreditation requirements

Required qualifications

• 1-2 years' experience as a medical assistant, office assistant, or in a similar clinical role
• High School Diploma, GED, or equivalent experience
• Associates degree preferred