Inbound Sales Retention Specialist

Job Summary

Supporting small business advertisers, the full-time Inbound Sales Retention Specialist will provide exceptional customer service, consult on advertising solutions, and manage inbound client interactions remotely while residing in the Eastern region of the United States.

Key responsibilities

• Provide timely customer support to strengthen Yelp's revenue retention
• Consult and educate current Yelp advertisers on ad performance metrics
• Handle escalated client issues using strong listening and conflict resolution skills

Required qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Experience in account management, sales, advertising, or small business (preferred)
• Strong time management and organizational skills
• Ability to handle tough conversations professionally and solutions-oriented