Inbound Sales Retention Specialist
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Job Summary
Dedicated to enhancing customer satisfaction, the full-time Inbound Sales Retention Specialist will provide exceptional support to small business advertisers remotely, focusing on retention, consultation, and demonstrating the value of Yelp's advertising solutions.
Key responsibilities
- Strengthen revenue retention by delivering timely customer support and consulting for current Yelp advertisers
- Manage inbound phone interactions, educating clients on ad performance metrics and handling escalated issues
- Utilize internal tools to research, draft proposals, and analyze data to effectively address client needs
Required qualifications
- Bachelor's Degree or 3+ years of relevant client-facing experience
- Technical proficiency with computers and information systems
- Experience in account management, sales, advertising, or small business is preferred
- Ability to handle challenging conversations professionally and solutions-oriented
- Access to a high-speed internet connection, as satellite internet or mobile hotspots are not permitted
Complete Job Description
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