Inbox Coordinator

Job Summary

Supporting program organizers during their inbox shifts, the full-time Inbox Coordinator will manage inquiries, provide training, and ensure effective communication while working remotely.

Key responsibilities

• Implement a training program for program organizers on Zendesk and ticket workflows
• Lead check-in calls and provide ongoing support to part-time staff during inbox shifts
• Handle complex participant issues and coordinate with senior staff and departments as needed

Required qualifications

• Leadership or team captain experience preferred, especially with volunteers or part-time staff
• Strong written and verbal communication skills, with the ability to convey a unified program voice
• Ability to remain calm under pressure and adapt to varying communication styles
• Problem-solving skills with a focus on efficiently addressing complex participant inquiries
• Familiarity with Zendesk is highly preferred, or the willingness to learn quickly