Incident Manager
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Job Summary
Managing incidents to resolution in a 24/7/365 environment, the full-time Incident Manager will guide triage calls, troubleshoot outages, and implement process improvements while collaborating with cross-functional teams.
Key responsibilities
- Provide expert-level incident management support for technology incidents, minimizing business impact and operational disruption
- Lead the resolution of high-priority incidents, utilizing tools to identify root causes and drive rapid resolution
- Collaborate with the Correction of Errors team to conduct root cause analysis and implement enhancements for major incidents
Required qualifications
- Experience in incident management within a 24/7 operational environment
- Proficiency with operations analytics, application performance management, and event correlation monitoring tools
- Strong understanding of various application protocols and technologies, including AWS, UNIX/Linux, and databases
- Ability to lead technical discussions and influence teams during incident response
- Experience in data analysis and reporting on incident trends and metrics
Complete Job Description
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