Incident Response Director

Job Summary

To enhance client experiences in ransomware incident response, the full-time Incident Response Director will manage incident response cases, oversee customer interactions from onboarding to case closure, and negotiate with cyber criminals while working remotely from the Pacific Time Zone.

Key responsibilities

• Handle incident response cases and ensure a seamless customer experience
• Provide guidance to clients on case progress and manage financial operations related to settlements
• Follow and improve operations compliance procedures while interacting with commercial partners and law enforcement

Required qualifications

• Experience in cyber incident response within the private sector
• At least 1 year of management experience
• Experience in recruiting and building a team
• Cyber security qualifications or certifications
• Ability to abstract operational patterns and develop process and technology solutions