Incident Response Manager

Job Summary

To support cross-functional incident management, the full-time Incident Response Manager will coordinate customer-facing incident responses, drive communication efforts, and lead process improvements in a hybrid work environment.

Key responsibilities

• Own and manage customer communication during incidents, including templates and delivery across channels
• Develop and improve incident response processes, ensuring alignment with policies and best practices
• Lead cross-functional projects for incident resolution, collaborating with technical, legal, and business teams

Required qualifications

• Bachelor's degree required
• 3-4 years of experience in account management, client services, incident response, or project management, preferably in the event, hotel, or travel industries
• Exceptional written and verbal communication skills for interacting with C-level executives
• Experience with process improvement and project leadership
• Strong collaboration and stakeholder management skills, with the ability to simplify complex technical issues for non-technical audiences