Indiana Communications Specialist

Job Summary

Working remotely, the part-time Indiana Communications Specialist will manage incoming calls to provide information and referrals to mothers and families, aiming to reduce infant mortality rates in the state by connecting them with essential community resources.

Key responsibilities

• Handle a high volume of incoming and outgoing calls, assisting families in navigating available resources and referrals
• Develop extensive knowledge of early childhood systems and maintain accurate records of client interactions and referrals
• Collaborate with the Community Engagement Team and attend professional development opportunities to enhance service delivery

Required qualifications

• Bachelor's degree in Communications, Social Work, Information Technology, Education, Special Education, Home Visiting, or a related health or human services field
• Experience working with maternal needs, special needs, or very young children
• Knowledge of typical and atypical child development and special needs conditions
• Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Excel, and SharePoint
• Bilingual in English/Spanish/Burmese/Haitian-Creole is highly desirable