Indiana Licensed Collections Specialist

Job Summary

Managing a portfolio of assigned delinquent accounts, the full-time Indiana Licensed Collections Specialist will perform collection activities, initiate contact with debtors, and document all communications while providing exceptional customer service in a hybrid work environment.

Key responsibilities

• Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts and negotiate payment arrangements
• Document all collection activities in compliance with client standards and Federal Regulations
• Utilize skip tracing techniques to locate debtors with changed contact information

Required qualifications

• Must possess an Indiana Collections License upon placement
• High school diploma or equivalent; some college coursework in business or related fields is preferred
• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment
• Proficiency in using collections software and Microsoft Office Suite
• Ability to work flexible hours, including days, evenings, and weekends as required