Indiana Licensed Customer Care Agent
Job Summary
Providing compassionate and knowledgeable support, the fully remote Indiana Licensed Customer Care Agent will manage customer inquiries, advocate for problem resolution, and ensure a positive experience for callers while working Monday through Friday with occasional weekend hours.
Key responsibilities
- Answer customer inquiries with professional courtesy and exceptional service
- Act as an advocate for customers, facilitating timely problem resolution via telephone
- Document call information and navigate multiple computer systems while engaging with customers
Required qualifications
- High School Diploma or GED
- Prior call center or customer service experience highly desired
- Basic computer literacy, especially with Windows-based systems
- Ability to pass a background investigation and drug screen
- Must reside in Indiana and meet home office internet requirements
Complete Job Description
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