Indiana Licensed Customer Service Advisor

Job Summary

Providing exceptional customer service, the full-time Indiana Licensed Customer Service Advisor will handle health insurance inquiries from customers and healthcare providers via phone and email, ensuring accurate information and support in a remote work environment.

Key responsibilities

• Research and respond to questions regarding benefits, eligibility, and payments
• Document each customer interaction clearly in the tracking system
• Communicate policies, procedures, and benefit details to customers professionally

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant field
• Ability to pass a pre-employment background check and drug screen
• Basic computer skills, including proficiency in Microsoft Office
• Typing speed of 30+ words per minute