Indiana Licensed Customer Service Advisor

Job Summary

Working remotely as an Indiana Licensed Customer Service Advisor, the full-time role involves handling health insurance inquiries from customers and providers via phone and email, requiring empathy and effective communication while navigating multiple systems.

Key responsibilities

• Research and respond to questions regarding benefits, eligibility, and payments
• Document interactions clearly in the tracking system and provide accurate information
• Route or escalate inquiries as necessary and explain policies and procedures

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in relevant fields
• Ability to pass a pre-employment background check and drug screen
• Availability to work within specified operating hours, including possible weekends
• Reliable attendance and adherence to a set schedule