Indiana Licensed Customer Service Agent
Job Summary
Delivering advanced inbound customer service, the fully remote Indiana Licensed Customer Service Agent will assist Indiana Medicaid members and providers with inquiries regarding pharmacy coverage, claims, and medication pricing.
Key responsibilities:
- Provide expert customer service to Indiana Medicaid members and providers
- Address inquiries related to pharmacy coverage, claims, and medication pricing
- Organize and manage multiple priorities while ensuring timely responses to customer needs
Required qualifications:
- High school diploma
- 1-2 years of customer service experience
- Prior experience as a Pharmacy Technician (retail, LTC, hospital, etc.)
- Proficiency with computers, software systems, data entry, and Microsoft Office suite
- Ability to work overtime as needed and pass background checks and pre-employment drug screen
Complete Job Description
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