Information Request Specialist

Job Summary

Providing high-level service to facilitate timely resolution of client accounts, the full-time remote Information Request Specialist will update patient accounts, monitor requests, and assist in resolving access issues while acting as a liaison between claims representatives and providers.

Key responsibilities

• Update patient accounts with information from hospitals and follow up with the Contact Specialist
• Access client systems to obtain necessary information and monitor requests to ensure timely resolution
• Assist IT with resolving access issues and perform special projects as assigned

Required qualifications

• High school diploma or equivalent required
• Proficiency in Excel and Word, with the ability to learn hospital databases
• Strong computer navigation skills and experience using multiple software programs simultaneously
• Eagerness to learn new technologies and develop proficiency in internal applications
• Ability to work independently and follow through on assignments with minimal direction