Information Technology Associate
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Job Summary
Supporting IT operations in a remote or hybrid capacity, the full-time Information Technology Associate will perform maintenance, troubleshooting, and support for application stacks, manage the Jira IT Helpdesk, and administer enterprise Windows systems.
Key responsibilities
- Perform regular maintenance and troubleshooting for application stacks and enterprise Windows endpoints
- Manage the Jira IT Helpdesk and oversee day-to-day IT operations to ensure compliance with policies and standards
- Administer cloud-based productivity platforms and user identities using Active Directory
Required qualifications
- Bachelor's degree in Information Technology or a related field
- One year of experience in a related occupation
- Experience configuring and troubleshooting LAN/WAN infrastructure using routers and switches
- Proficiency in administering enterprise Windows systems and providing Tier 2/3 troubleshooting
- Knowledge of user identity management using Active Directory
Complete Job Description
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