Infrastructure Service Specialist
Job Summary
Managing global voice and telecommunications services, the full-time remote Infrastructure Service Specialist will oversee vendor management, service management, and technology transformation initiatives while ensuring high levels of customer satisfaction.
Key Responsibilities
- Manage and enhance global voice and PSTN services, including Zoom Phone and related platforms
- Support and administer Contact Center platforms and collaboration technologies, driving service quality improvements
- Oversee mobility operations, managing the complete mobile device lifecycle and related financial controls
Required Qualifications
- Bachelor's degree
- 7+ years of professional experience in telecommunications or unified communications
- Advanced knowledge of VoIP, PSTN, and Contact Center platform administration
- Experience managing ITIL processes within ServiceNow
- Proven capability in financial controls and vendor contract oversight
Complete Job Description
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