Infrastructure Support Specialist
Job Summary
Delivering remote technical support and troubleshooting, the full-time Infrastructure Support Specialist will manage customer hardware, peripherals, and network environments in automotive and retail operations while ensuring seamless operations across customer locations and hosted datacenter environments.
Key responsibilities
- Provide high-quality remote technical support focused on customer service and timely issue resolution
- Troubleshoot and diagnose hardware and network connectivity issues across customer and hosted environments
- Collaborate with customers and internal teams to resolve complex infrastructure and connectivity problems
Required qualifications
- 3+ years of experience in a customer-facing technical or hardware support role, preferably in retail or technology environments
- Strong troubleshooting skills for diagnosing complex hardware, software, and network issues
- Experience supporting hardware environments, including servers, desktops, and POS systems
- Working knowledge of Windows operating systems and basic networking fundamentals
- Ability to communicate technical issues clearly to both technical and non-technical audiences
Complete Job Description
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