Inside Customer Success Representative

Job Summary

To support the Higher Education team, the remote Inside Customer Success Representative will manage customer relationships, drive product adoption, and ensure customer satisfaction by providing consultative guidance and support throughout the customer lifecycle.

Key responsibilities

• Develop and maintain a deep understanding of digital products and their integration with Learning Management Systems
• Utilize Salesforce and Gainsight to manage customer pipelines, track progress, and monitor engagements
• Collaborate with Sales and Customer Success teams to assess customer needs and create implementation plans

Required qualifications

• Bachelor's degree required
• 1-2 years of experience in customer success or software implementation, preferably in higher education
• Exceptional communication and presentation skills for training and supporting customers
• Proven ability to excel in a remote work environment
• Experience with Salesforce and Gainsight preferred