Inside Sales Representative

Job Summary

Supporting fast-growing businesses within the Optical Solutions Business Unit, the full-time Inside Sales Representative will manage customer orders, track requests, and collaborate with Sales Account Managers while working remotely during standard Eastern Time business hours.

Key responsibilities:

• Manage the status and schedule of customer orders, returns, complaints, and requests
• Ensure customer inquiries and issues are resolved to completion
• Prepare analysis reports to improve programs and maintain communication with customers

Required qualifications:

• Demonstrated experience in a customer-facing service role
• Bachelor's degree (BA/BS) preferred
• Experience working in SAP
• Intermediate Excel skills for reporting and data analysis
• Familiarity with order-to-cash processes and production environments