Inside Service Technician
Job Summary
Providing technical support for cold side foodservice equipment, the full-time Inside Service Technician will communicate with end users and field technicians over the phone and email to assist in repairs, while also maintaining customer call information and collaborating with manufacturers.
Key responsibilities
- Deliver exceptional customer service by effectively troubleshooting equipment issues and providing solutions
- Manage over 30 technical support cases daily, utilizing manuals and diagrams to diagnose problems
- Document customer interactions and maintain accurate records in the company database
Required qualifications
- Experience in electric/gas appliance repair, refrigeration, or HVAC, or relevant training/schooling
- Proficiency in English, both written and verbal, with strong communication skills
- Reliable high-speed internet connection for remote work
- Competence in using computers and navigating programs such as MS Word and Outlook
- Ability to multitask and thrive in a fast-paced, team-oriented environment
Complete Job Description
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