Inside Service Technician
Job Summary
Providing technical support remotely, the full-time Inside Service Technician (Cold Side) will assist end users and field technicians with repairs on warranty and non-warranty cold side foodservice equipment through effective communication and troubleshooting solutions.
Key responsibilities
- Deliver exceptional customer service by effectively communicating equipment information and troubleshooting solutions
- Handle over 30 technical support cases per day via phone and email
- Utilize equipment manuals and diagrams to diagnose and resolve equipment issues while maintaining customer call information in a database
Required qualifications
- Experience in electric/gas appliance repair, refrigeration, or HVAC, or relevant training/schooling
- Proficient in English with strong communication skills
- Ability to navigate computer programs such as MS Word and Outlook
- Access to a quality, high-speed internet connection at home
- Availability to work an 8-hour shift Monday through Friday with flexibility as needed
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,590 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
