Inside Service Technician
Job Summary
Providing technical support for cold side foodservice equipment, the full-time Inside Service Technician will communicate with end users and field technicians over the phone and email, assisting in repairs while maintaining a remote work schedule.
Key responsibilities
- Deliver exceptional customer service by effectively communicating equipment information and troubleshooting solutions
- Manage over 30 technical support cases daily for end users and field technicians
- Utilize manuals and diagrams to diagnose and resolve equipment issues, documenting all customer interactions in the company database
Required qualifications
- Experience in electric/gas appliance repair, refrigeration, or HVAC, or relevant training/schooling
- Proficiency in English, both written and verbal
- Strong computer skills, including navigation of MS Word and Outlook
- Ability to multitask and thrive in a fast-paced, team-oriented environment
- Availability to work an 8-hour shift Monday to Friday with flexible hours as needed
Complete Job Description
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