Inside Service Technician
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Job Summary
Providing technical support for warranty and non-warranty cold side foodservice equipment, the full-time Inside Service Technician will communicate with end users and field technicians over the phone and email, diagnosing issues and offering solutions while maintaining a customer-focused approach.
Key responsibilities
- Deliver exceptional customer service by effectively communicating troubleshooting solutions and equipment information
- Provide technical support to end users and field technicians, managing over 30 cases per day
- Utilize manuals and diagrams to diagnose and resolve equipment issues while documenting customer interactions in a company database
Required qualifications
- Experience in electric/gas appliance repair, refrigeration, or HVAC, or relevant training/schooling
- Proficiency in English, both written and verbal
- Strong computer skills, including familiarity with MS Word and Outlook
- Ability to work an 8-hour shift Monday through Friday with flexible hours
- Passion for troubleshooting and innovative problem-solving in a fast-paced environment
Complete Job Description
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