Inside Service Technician
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Job Summary
Providing technical support over the phone and email, the full-time Inside Service Technician will assist end users and field technicians with repairs on warranty and non-warranty cold side foodservice equipment while working remotely.
Key responsibilities
- Deliver exceptional customer service by effectively communicating equipment information and troubleshooting solutions
- Manage over 30 technical support cases daily for end users and field technicians
- Utilize equipment manuals and wiring diagrams to diagnose and resolve equipment issues
Required qualifications
- Experience in electric/gas appliance repair, refrigeration, or HVAC, or relevant training/schooling
- Proficiency in English, both written and verbal
- High-speed internet connection at home
- Confidence in using computers and navigating programs such as MS Word & Outlook
- Ability to multitask and thrive in a fast-paced, team-oriented environment
Complete Job Description
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