Instructional Designer

Job Summary

Seeking a full-time remote Instructional Designer, the successful candidate will build an AI-enabled learning program for customers, partners, and employees, focusing on creating role-based learning paths, certifications, and onboarding curricula while collaborating with cross-functional teams.

Key responsibilities

• Design and develop eLearning content, instructional videos, and performance support materials tailored to diverse roles and customer personas
• Create and maintain a certification program and onboarding curricula that align with customer outcomes and implementation models
• Utilize generative AI tools throughout the design process to enhance learning content and ensure quality and accessibility

Required qualifications

• 4+ years of experience in instructional design, customer education, or training development, with at least 2 years in B2B SaaS
• Strong portfolio demonstrating adult learning experiences, including video content and measurable outcomes
• Proficiency in adult learning principles and design frameworks such as ADDIE or SAM
• Experience with AI tools in design workflows and strong video production skills using relevant software
• Ability to analyze adoption and support data to inform learning design and measure effectiveness