Instructional Designer

Job Summary

Supporting the Centers for Medicare & Medicaid Services (CMS) remotely, the full-time Instructional Designer will design, develop, and maintain public-facing training products such as user guides, job aids, and multimedia materials while ensuring compliance with CMS standards and incorporating user feedback.

Key responsibilities

• Designing and developing instructional materials aligned to validated system requirements and workflow steps
• Collaborating with cross-functional teams to ensure training content accurately reflects system behavior and user experience
• Managing training products through multi-step CMS clearance review cycles and maintaining version control

Required qualifications

• Bachelor's degree and 5+ years of instructional design experience in federal programs or regulated environments
• Experience creating structured instructional content such as user guides, job aids, and webinars
• Proficiency in applying Section 508 standards to ensure accessibility in instructional materials
• Advanced skills in MS Word, PowerPoint, and Excel, including accessibility tools
• Ability to manage multi-stakeholder review cycles and maintain content accuracy throughout updates