Insurance Coordinator

Job Summary

To support ABA learner families, the full-time Insurance Coordinator will manage eligibility and pre-authorization processes, maintain documentation for insurance carriers, and resolve billing inquiries, all while working remotely.

Key responsibilities

• Act as the main point of contact for learner families and clinicians on insurance-related inquiries
• Verify learner eligibility and benefits, and assist families with billing inquiries and payment arrangements
• Submit required documentation for authorizations and ensure accuracy in billing submissions

Required qualifications

• Bachelor's degree preferred or equivalent work experience
• A minimum of 2 years of experience in insurance verifications, pre-authorizations, and billing in a clinic or behavioral health setting
• Experience in resolving sensitive customer service issues related to authorization and billing