Insurance Customer Experience Analyst
Job Summary
Providing front-line customer service support remotely, the full-time Insurance Customer Experience Analyst will manage inbound and outbound communications, assist brokers and insurers, and ensure exceptional service while documenting interactions in client systems.
Key responsibilities
- Manage inbound/outbound calls and emails as a subject matter expert
- Provide clear communication to brokers and insurers via phone, email, and chat
- Collaborate with peers and leaders to meet client needs and achieve internal team goals
Required qualifications
- 2+ years of customer service experience in the insurance industry
- Experience with the insurance licensing process
- Knowledge of the Department of Insurance is preferred
- Strong organizational and time-management skills
- Ability to follow processes and procedures accurately
Complete Job Description
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