Insurance Customer Experience Associate
Job Summary
Providing front-line customer service support, the full-time Insurance Customer Experience Associate will handle customer inquiries related to insurance regulatory compliance and sales support, working remotely while ensuring exceptional service and effective problem resolution.
Key responsibilities
- Receive and manage customer inquiries via phone, email, and chat
- Assist customers by completing tasks or processes and deescalating frustrated situations
- Document interactions accurately to maintain compliance and enhance customer experience
Required qualifications
- High School diploma or equivalent
- Proficiency in MS Office, particularly Excel, Word, and Outlook
- Located in the Central time zone to accommodate client needs
- Customer-centric mindset with a passion for service
- Ability to learn and navigate various internal and external systems
Complete Job Description
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