Insurance Customer Service Representative

Job Summary

Managing inbound client interactions, the full-time Insurance Customer Service Representative will handle calls regarding payments, policy changes, and coverage questions while identifying opportunities for client retention in a remote environment.

Key responsibilities

• Manage inbound client calls related to service needs, including payments and policy modifications
• Maintain calm and professional communication while multitasking across various systems
• Identify client needs and opportunities to enhance relationships and support revenue retention

Required qualifications

• Customer service or call center experience preferred
• Basic understanding of insurance concepts preferred
• Ability to obtain state-required insurance licenses within the first 90 days
• Proficient typing skills with accuracy
• Comfortable with Microsoft Office Suite and quick to learn new systems