Insurance Customer Service Representative
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Job Summary
Working remotely, the full-time Insurance Customer Service Representative will manage escalated customer calls, provide account information, and resolve service-related inquiries while ensuring a compassionate customer experience.
Key responsibilities
- Answer incoming calls and communications regarding account information and service-related inquiries
- Conduct research to provide accurate answers and resolve customer issues
- Consult on products and services with empathy and professionalism
Required qualifications
- At least 6 months of customer service experience
- High school diploma or equivalent
- Ability to recognize, apply, and explain product or service knowledge
- Proficient computer skills with a reliable high-speed internet connection
- A quiet, private workspace free from background noise
Complete Job Description
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