Insurance Follow-Up Specialist
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Job Summary
To support a growing billing operations team, the full-time Insurance Follow-Up Specialist will investigate and resolve insurance claim denials, partner with payers for timely reimbursements, and provide exceptional support to patients and internal teams while working remotely or in a hybrid capacity.
Key responsibilities
- Investigate and resolve 50 to 100 insurance claim denials daily
- Partner with payers to secure timely reimbursement and resolve issues
- Provide top-tier phone support to patients, insurance companies, and internal teams
Required qualifications
- 5+ years of experience in healthcare billing, claims, or insurance follow-up
- Strong knowledge of ICD-10, CPT, HCPCS, and payer policy nuances
- Hands-on experience with Medicare collections for specialty drug coverage
- Proven success in collections with Blue Cross payers preferred
- Familiarity with reimbursement regulations and denial resolution strategies
Complete Job Description
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