Insurance Follow Up Supervisor

Job Summary

To support the Insurance Operations department, the fully remote Insurance Follow Up Supervisor will manage billing and collections processes, develop team members, and ensure compliance and productivity standards are met while maintaining client relationships.

Key Responsibilities

• Oversee daily operations of billing and insurance follow-up teams
• Manage client communications and resolve complex billing or denial issues
• Provide coaching and support to staff to meet quality and productivity standards

Required Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred
• 5-7 years of experience in healthcare revenue cycle operations
• 3 years of direct management or supervisory experience
• Strong knowledge of patient accounting systems and billing processes
• Certification preferred (e.g., AAHAM, HFMA, NAHAM); Project Management certifications a plus