Insurance Training Coach

Job Summary

To support the development of insurance customer service representatives, the full-time Virtual Training Coach will deliver engaging training programs, monitor employee performance, and foster a positive learning environment in a remote setting.

Key responsibilities

• Coach and develop customer service representatives to meet performance goals
• Monitor employee performance and provide feedback to enhance customer experience
• Deliver virtual training sessions tailored to various learning styles and needs

Required qualifications

• High school diploma required; post-secondary education preferred
• One to two years of supervisory, coaching, or training experience in an insurance contact center preferred
• Working knowledge of property and casualty insurance products and services preferred
• Experience in delivering training using multiple learning methods
• Proficiency with Microsoft Office applications and related business systems